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Customer Service

Shipping & Delivery
Orders will be shipped UPS or FEDEX via ground services only.  Certain orders may be dropped shipped directly from vendor to your location.
Privacy & Security
Loomacres, Inc. is committed to protecting your privacy. We do not sell, trade, or rent any personal information that we gather.  This notice applies to all information collected or submitted on our website.  The types of personal information collected are: name, address, e-mail address, phone number and credit card information.
Returns & Replacements
Items must be returned in their original packing for refund or exchange. Returns for refund or exchange must be made within 30 days of purchase.  Shipping and handling cost are not refundable.  There are NO returns on any Pyrotechnic products.
Orders can be place on our web-site, on our order form, or by phone.  Call toll free 1-800-243-1462.
Payment & Pricing
Payments are Net 30 days.  You will receive an invoice with the shipment or one will be mailed to your billing address.  Every effort will be made to hold all pricing although Loomacres reserves the right to change pricing without notice.  Check our web-site for current pricing.
Thank you for shopping!